FAQ

Take a look at our FAQ section and find answers to all of your questions. If you’re still unsure, don’t hesitate to contact our customer service via email, Instagram or the blue button on this website. 

Registration and Creating An Account

The Happie App is completely free to download. When you open the Happie App for the first time, you will be prompted to create an account.

If you already have an account, log in with your account.

If not, follow the steps in the login process.

You have the following login options to choose from:

  • Email address
  • Facebook profile
  • Apple ID
  • Google Mail

The first time you log in via Facebook, a new account will be created in the app.

Important: Add your name, country and a profile picture to complete the signup process!

Once the signup is complete, you will have the option to create a horse profile directly.

If you have a problemfeel free to email us at [email protected] – we will try to solve your problem immediately. 

The following information will help us help you faster:

  • What kind of phone do you use?
  • What is your problem?
  • Which login did you use?
  • Which email address did you use?
  • A screenshot of your problem

You can change your password in the settings under Privacy → Data Security.

For cellphones with an Android operating system, you must not have your data filled in automatically.

Enter your data (email + password) yourself manually, then there should be no problems.

However, if there are problems, feel free to send us an email to [email protected] – we will try to solve your problem immediately.

Please always sign up using the same way that you registered:

Facebook → Facebook

Google → Google

Apple → Apple

E-mail → E-mail

The registration variants cannot be combined.

If you ever forget your password, you can easily reset it. On the login page, click „Forgotten password“ under the password input field. Enter the email address you used to log in to the app and confirm. You will receive an email from us with a link to reset your password (check spam too!).

1. Go to the menu (three buttons) on the right.

2. Scroll down to Privacy.

3. Click on Privacy.

4. Click on Data security.

5. Click on Delete Account.

6. Click on “Do you want to delete your account?”. Send us feedback if you want to. Click continue.

General Questions

The Happie App is completely free to download. The free version of the app offers many features to help you keep your animal happie. Some options are limited or not available in the free version. You have the option to buy a premium subscription to the app to unlock all features. For more information, check the pricing page.

You do not need to buy the premium version of the Happie Horse App to manage your horse, but remember that not all functions will be available to you in the free version.

  • Digital To-Do List
  • Gait analysis
  • Health record
  • Medication*
  • Diseases*
  • Treatments*
  • Emergency contacts
  • Weight
  • Body values
  • Cushing’s diary
  • Fructan risk at current location
  • Weather data & risk forecast
  • Training exercises

 

*limited access

You can now officially create as many horse profiles as you want! Even with the freemium version of the app.

We all know that more horses equal more fun, but also more management and work. Now you can plan all of your horses’ days and keep track of their health.

Of course! Decide between read access and full access.

Read access allows a person to view the entered data (e.g. for the vet). Full access allows other users to enter or change data themselves (e.g. riding partners, stable staff).

 

Homepage

Digital whiteboard: At the top you see the circle with the current tasks and appointments. Below you can see the tasks in detail and filter them by category (task, illness, medication, appointment, training).

  • Gait analysis: You can record your training. Measure gaits, distance, speed and more.
  • Overview health record: Add information about your horse’s health, e.g. information about eyes, ears, coat, mane & tail etc. Click to see and manage more information.
    • Equine Passport: Edit your horse’s information here.
    • Treatments: Add upcoming appointments related to your horse.
    • Medication: Add current medications or upcoming vaccinations here so you don’t forget anything.
    • Diseases: Enter any past illnesses your horse has had.
    • Body values: Track weight, temperature, pulse, respiration, height and use the Cushing’s diary.
    • Symptom Diary: Keep health information up to date to notice abnormalities.
    • Emergency contacts: Note emergency contacts, such as veterinary clinic, veterinarian or contact person. Click on the contact to call directly or get directions.
  • Overview pasture management: Summary of fructan risk, weather data and last pasture time.
  • Overview training diary: View your planned training sessions.
  • Horse stable: Overview of all your horses.

Click on an element of the health record under „Home“ to open the details. Here you will find the equine passport at the top, which you can customize by clicking „Edit“. After editing, confirm with „Done“ and select the „Back arrow“ at the top left.

Digital Health Record

Open the health record by clicking on an item from it from the home page. Scroll down to the symptom diary, click on it and you will see all symptom entries.

You can add new entries to the respective category with the blue plus. You can select the date and the condition. Confirm with done.

You can edit or delete individual entries by clicking on them.

Click on the big blue button in the middle and select the calendar (Add entry). Select the type (appointment, illness, medication, task, training or own entry). Add additional information, the horse in question, persons, time period and notes if necessary and confirm with done.

Appointments, tasks, trainings and medication are displayed on the start page and in the calendar.

Diseases are added to the health record.

Open the health record by clicking on an element of it from the home page. Scroll down to Temperature. You can see pulse and respiration by swiping to the left.

Add new values by clicking on „Add data“ and scrolling through the selection. Confirm with done.

Open the health record by clicking on an item from it from the home page. Scroll down to the weight or height.

Add new values by clicking on „Add data“ or the plus and the selection by scrolling. Confirm with done.

You can also enter a weight target.

Of course! Open the health record by clicking on an item from it from the home page. Scroll all the way down.

Add a new contact by clicking on „New contact“, add type, name and number and confirm with done.

You can call your stable contacts directly from the app.

Pasture Management

You can set the location of your horse by clicking on the location above your horse or the icon in the upper left corner. Now a map opens and you can click and then „Save“ to set a new location for your horse.

If Berlin is displayed, you have not allowed the app to access the location of your phone. You can easily change this in the settings.

Directly below you will find the weather forecast of the next 12 h in two-hour sections or as a forecast of the next 4 days.

The fructan risk is also indicated here, the current risk is colored behind your horse picture.

Below you can enter the current grazing time. However, this only works with a premium subscription.

Below you will find humidity, the average temperature of the last night and the soil dryness.

For the calculation of the fructan risk, we use the latest scientific findings on the subject of fructan in grass.

The weather conditions of the past days (especially precipitation) as well as the average temperature of the past night and the current weather forecast are taken into account to indicate the risk.

Under the weather forecasts is the „Today’s grazing time“ field.

Start and End can be changed by scrolling (automatically in 24 h format),  Added grazing times with fructan risk can be viewed in the diagram below and in the „Grazing time – History“. The currently added time can also be deleted here.

If Berlin, London or a similar capital city is displayed, you have not allowed the app to access the location. You can easily change this in the mobile phone settings. Then the location of your phone will be displayed again. This function is free of charge.

Calendar & To-Do List

Under the menu item „calendar“ you will find a clear calendar for your entire stable management. Hhere you can create tasks, add appointmentsdiseases and note your own weekly training schedule

Click on the big blue button in the middle and select the calendar (Add entry). Select the type (appointment, illness, medication, task, training or own entry). Add the horse, persons, period and notes if necessary and confirm with done.

Appointments, tasks, trainings and medication will be displayed on the start page and in the calendar.

Diseases are added to the health record.

You can mark appointments and tasks as done on the home page or in the calendar by clicking on the circle.

Under the weather forecasts is the „Today’s grazing time“ field.

Start and End can be changed by scrolling (automatically in 24 h format),  Added grazing times with fructan risk can be viewed in the diagram below and in the „Grazing time – History“. The currently added time can also be deleted here.

If Berlin, London or a similar capital city is displayed, you have not allowed the app to access the location. You can easily change this in the mobile phone settings. Then the location of your phone will be displayed again. This function is free of charge.

Academy & Blog

To find the academy, simply click the graduation cap at the bottom of the screen. Under the menu item “Academy” you will find over +250 training exercises from the categories pole work, jumping, dressage, lunging and cross-country, as well as training videos for inspiration.

Under the menu item “Academy” and then “Riding Exercises” you will find the “Filter” icon on the right hand side, above the focus choices.
Click once to filter the exercises by level, intensity, focus, equipment and gait.
Otherwise, exercises can be found by entering them in the search bar at the top.

Yes! Click on the exercise or blog post and then tap the heart icon. 

You can then filter the academy for your saved blog posts and exercises.

On the overview page you will be able to see exercises, blog posts, first aid cards and FAQs. At the top you will see a diagram of the exercise, the level, the intensity, the focus, the equipment needed and the description. The blog posts are shown with a picture, title and description, as are the FAQs and the first aid cards.

Create your training plan by clicking on the blue button to create the training sessions for the next few days. You can also attach our training exercises.

Your training sessions are displayed on the start page at the bottom of the training diary and on the to-do list for the day in question.

Training Plan

Create your training plan by clicking on the blue plus button to create training sessions for the next few days. You can also attach our training exercises.

Your training sessions are displayed on the start page at the bottom of the training journal and on the to-do list for the day in question.

To edit a training that has already been entered into the calendar, you have to click on the event. If you want to edit a repeating event, decide whether to edit one or all of them. Make the desired changes, e.g. changing the time frame, and click done. 

Go into your calendar and click on the training you want to delete. You can find a delete button at the bottom of the page. After pushing the button, you have to confirm that you really want to delete this event. 

Under the menu item “Academy” and then “Riding Exercises” you will find the “Filter” icon on the right hand side, above the focus choices.
Click to filter the exercises by level, intensity, focus, equipment and gait.
Otherwise, exercises can be found by entering them in the search bar at the top.

Add blog posts, training tips, exercises and first aid cards to your favourites so you can always have them at hand! Simply open the exercise and click the heart icon.

Feeding Plan

You can find the feeding plan on the start page. There you have an overview of morning, midday and evening feed as well as snacks and feed that your horse has continuous access to. 

On the start page under the headline “Feeding Plan” you can find a plus button which allows you to add new feed. If you already entered feed into the app, you might have to swipe right to find this button. 

Otherwise you can just click on the already existing feeding plan and then once again click the plus button in the respective section you want to add feed into.

To edit a feed that has already been entered into the feeding plan, you have to click on the feeding plan and then on the relevant feed. In the right corner of the screen you can see the edit button. Make the desired changes, e.g. changing the amount, and click done. 

Go into your feeding plan and click on the feed you want to delete. You can find a delete button at the bottom of the page. After pushing the button, you have to confirm that you really want to delete this feed.

Of course! Simply choose the “other” option, add the name of the feed, treat or snack and add it to your daily feeding plan.

Gait Analysis & GPS Tracking

When you are on the start page, you have to swipe right to get to the gait analysis. There you can see an overview of duration, pace and route plus a detailed analysis of your past rides. On this page you can find a button to start tracking your training.

You can also click on the play button of the start page under your horse. 

To get the most accurate results, you should position your smartphone in the pocket of your saddle pad or in your breeches pocket. 

The jacket pocket is also possible, but a little less accurate. Here you can again distinguish between wide and narrow jacket pockets, with the narrow one being better. 

Your past recordings, the gait analysis and in general entered trainings are displayed in the Training Journal on your start page. You can also find past trainings in your calendar. By clicking you get to the details or by swiping you open the last recording of the day. 

Before you start recording, make sure that GPS is enabled in your phone settings and that you have allowed the app to use it. This is the only way to record distance and speed. 

Consider that a weak signal or an activated energy-saving mode might also prevent recording. 

After clicking on the play button under your horse or the Track your ride button in order to start the recording, you have the option to enter your training type. On this page you can also change the countdown before the recording starts and find advisement on phone placement. 

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